Paddle & Surf Covid-19 update
In light of the uncertainty we all face in our daily lives with the outbreak of COVID-19 (Coronavirus), We wanted to keep you informed of the steps we are taking to ensure we are prepared for all scenarios. Our absolute number one priority is the safety of our staff and customers.
Hygiene is paramount
Health authorities have been clear that maintaining good hygiene is absolutely critical. Alongside washing our hands thoroughly and regularly, we have launched a contact-free delivery process, so there is no contact with delivery drivers and no visitors are allowed to our place of work. We are wearing nitrile gloves and protective masks at all times when preparing orders. In addition to the constant disinfecting and cleaning we are doing during the day, we are performing a thorough clean of all touchable surfaces in the warehouse and office each evening.
We are here to help
We know that people’s day-to-day lives are being disrupted right now because of Coronavirus, and we’re working hard to ensure we provide the best service to you during this period.
We have a dedicated team available, Monday to Friday, to offer advice, answer any questions in regard to your orders or any concerns you may have, so please get in touch if you need to.
We are seeing a steady flow of orders as customers increase what they buy online. This has an adverse effect on capacity as we are on skeleton staff in the warehouse, so some orders may be delayed. With this in mind, we ask you to be patient as we get through the orders each day. We are working hard to make sure everything leaves us on time, but if there are any delays, we will always keep you informed.
We are still accepting, and processing returns / refunds as usual. When we receive a return item, they are all now being quarantined until further notice. So any item we send out is brand new and has not been re-sent.
Showroom / shop
Our showroom is now closed to the public until further notice. We look forward to seeing you again when our doors reopen!
Community comes first
We are all understandably concerned for our family and friends. We can, through our own actions try and support each other by being considerate about how this situation affects all of us. By keeping up to date with the latest news and advice we will keep moving in the right direction.
As well as supporting our staff, we will be sending frequent updates to our customers so please check back to the website regularly if you have any concerns.
We are working hard without taking any unnecessary risks to make sure we carry on giving you the best service we can offer.
Be safe, be kind. We will get through this.
The Paddle & Surf Team