Standard delivery: £2.95 or FREE on orders over £20. Delivered in approximately 2-3 working days.
Express delivery: £3.95. Delivered in approximately 1-2 working days.
Next day delivery: £5.95 or FREE on orders over £70.
Place your order before 2pm and receive your goods the next working day, Monday to Friday (UK Mainland only). There is an additional charge for this service which you can select in the shopping cart. Express delivery is available for outlying destinations, but we cannot guarantee next day for some areas. Charges and delivery times will be stated in the checkout area when you select the destination.
Saturday Delivery: £9.95 for delivery on Saturday via courier. Orders placed after 2pm on Friday will be scheduled for delivery for the following Saturday.
Orders shipped in the UK by Royal mail will usually arrive Monday to Saturday with your postie. Our couriers usually only deliver Monday to Friday, so if you order on a Friday before 2pm using standard next day delivery, it will be delivered on the following Monday.
Click and Collect: Orders can be collected from our showroom in Threemilestone Industrial Estate, Truro, Cornwall between 9am to 5pm Monday-Friday. We’ll send you an email as soon as your order is ready to be collected.
Need it quickly? Just pop down into our showroom or give us a call and we’ll have it ready for you!
UK Non-Mainland and Highlands Delivery: For some items which need to be sent with a courier, there may be a surcharge. Charges and delivery times will be stated in the checkout area when you select the destination.
Most European destinations covered: Please add your item(s) to the shopping cart and select your destination. The cart will update with delivery cost and times.
Express Delivery: Express delivery is available for most destinations. When you select this option, the cart will update with delivery cost and times.
Destinations not available in the shopping cart: We can deliver to most destinations but your country or area, may need an individual quote with specific weight and size of the package. Please contact us and we will provide a quote straight away.
Due to the size, weight and handling difficulties associated with kayaks, we are unable to provide free delivery (or included in the cost of the item).
Unfortunately, we are unable to deliver kayaks outside the UK, or to any offshore, highlands and islands addresses.
Kayaks can of course be collected from our premises in Truro, Cornwall. Just select collection in the shopping cart and proceed to checkout. Please call to arrange a day/time that is suitable for you to ensure a team member is here to help you.
We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the delivery company, before signing to accept delivery. In the unlikely event of there being the slightest indication of damage please sign for the delivery and write “Damaged’.
If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect your order prior to signing. If you cannot thoroughly check the goods please sign for them as “Damaged”. If there is further refusal, please contact the us by phone 01872 672671 or email us at [email protected]
Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.
Due to their size, solid kayaks are sent with large item specialist DX Freight. As DX Freight specialise in moving larger items this makes it difficult to predict how long drop offs can take. Therefore, at this present time DX Freight are not yet able to provide an hour window delivery on their services. At the time of dispatch, a tracking number for your order with DX Freight will be emailed and can be used on their website for updates. DX Freight may also call you prior to making delivery to ensure that someone will be in to take delivery.
The kayaks will not be left safe by the courier so, somebody must be at the address to accept the delivery. If nobody is present at time of delivery, the kayak will be returned to the depot and a calling card will be left at the address. It will be then your responsibility to contact DX to book a re-delivery.
We aim to dispatch all orders placed before 2pm the same day (Monday – Friday). All orders placed after 2pm on a Friday will be sent the following Monday.
All deliveries take place between 7.30am and 6pm Monday – Saturday.
Remember that all our estimated delivery times are quoted in “working days”. Weekends and bank holidays are not included in estimated timescales.
Extreme weather conditions and circumstances out of our control can occasionally affect delivery times.
You will find full details of our returns policy including information about our free returns service here.
Please contact us within 7 days of arrival. We will advise you of the best course of action to resolve the issue as soon as possible. Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later). After the initial 30 days, you can’t demand a full refund in the first instance, but you still have the right to a repair or replacement. Please read the full details under the ‘unwanted, faulty & warranty info’ section on our returns page.