Free standard UK Delivery: 2-3 working days for all orders delivered to UK mainland addresses (apart from kayaks). The cost of delivery for all items, excluding kayaks, is included in the product price you see.
UK Non-Mainland and Highlands Delivery: For some items which need to be sent with a courier, there may be a surcharge. Charges and delivery times will be stated in the checkout area when you select the destination.
Express Delivery: Place your order before 2pm and receive your goods the next working day, Monday to Friday (UK Mainland only). There is an additional charge for this service which you can select in the shopping cart. Express delivery is available for outlying destinations, but we cannot guarantee next day for some areas. Charges and delivery times will be stated in the checkout area when you select the destination.
Orders shipped in the UK by Royal mail will usually arrive Monday to Saturday with your postie.
Our couriers usually only deliver Monday to Friday, so if you order on a Friday before 2pm using standard next day delivery, it will be delivered on the following Monday.
You can however opt to upgrade to Saturday delivery for an extra cost at checkout.
Most European destinations covered: Please add your item(s) to the shopping cart and select your destination. The cart will update with delivery cost and times.
Express Delivery: Express delivery is available for most destinations. When you select this option, the cart will update with delivery cost and times.
Destinations not available in the shopping cart: We can deliver to most destinations but your country or area, may need an individual quote with specific weight and size of the package. Please contact us and we will provide a quote straight away.
Due to the size, weight and handling difficulties associated with kayaks, we are unable to provide free delivery (or included in the cost of the item).
Unfortunately, we are unable to deliver kayaks outside the UK, or to any offshore, highlands and islands addresses.
Kayaks can of course be collected from our premises in Truro, Cornwall. Just select Collection in the shopping cart and proceed to checkout. Please call to arrange a time as some kayaks are stored in our satellite warehouse, so may need to be brought to our main unit.
Important Delivery Notes
If you order before 2pm we aim to get all orders dispatched the same day.
All deliveries take place between 7.30am and 6pm Monday – Saturday.
Remember that all our estimated delivery times are quoted in “working days”. So please note that weekends and bank holidays are not included in estimated timescales.
All orders placed after 2pm on a Friday will be sent the following Monday.
Extreme weather conditions and circumstances out of our control can occasionally affect delivery times.
You will find full details of our returns policy including information about our free returns service here